The Heavy Thatch Tile is ideal for For use on the top row of circular structures. Ideal for making your own thatched garden buildings, Tiki bars, beach huts, gazebos, and summer houses.
Heavy Tile
800mm x 450mm x 30mm
Returns Information
In the unlikely event that you are not entirely satisfied with our products or service or the product you ordered is damaged or lost in transit, please contact us immediately so that we can rectify the situation. We can be contacted on 01494 973315 or email at sales@sunlightforest.co.uk
If you are in unsatisfied with any item you ordered, please return it within 14 days of the date of receipt and we will issue a refund or send you a replacement. All we ask is that it is in as new condition, unused and in original packaging and fit for resale. Unless the goods are faulty, all returns are at the expense of the customer.
If an item you ordered is out of stock we will notify you immediately and offer a suitable alternative. If this is not acceptable to you, we will offer a full refund.Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.
Your right to cancel does not apply to bespoke, made to order & cut to order items.
In the event of a quote for DIY thatch tiles the quantity provided is an estimate. We strongly advise confirming the exact number of tiles you required. We reserve the right to deny refunds for any surplus tiles and cannot be held responsible if additional tiles are needed.
Our estimates are based on the measurements provided by the customer and are made at the customer's own risk. We do not assume responsibility for any inaccuracies in measurements or quantities.
For all returns please ensure your name, address and contact telephone number are inside the parcel.
Please get in touch with Sunlight Forest for a returns address.
Delivery Information
Most of our products can travel via a standard shipping agent and delivery can be calculated by our website. Delivery dates suggested on our website are a guide based on the package being collected that day. Depending on when your order is received, some couriers may not be able to collect that day, or sometimes even the next. Delivery timescales do not include Saturdays, Sundays or Bank Holidays, nor do they include the day you placed the order and are subject to individual courier terms and conditions. Unfortunately, delivery timescales are not guaranteed, and we do not give refunds for failed delivery's when the courier is at fault.
Some products tend to be larger than your average courier delivery service can cater for. Therefore, items too large for standard shipping agents will be personally accessed to find the cheapest delivery method. Please place you order in the usual way, and we will contact you with a shipping quote. If you are happy with the delivery cost, we can take the additional payment via bank transfer, either via our online payment scheme or over the phone. Once we have received payment, your order can be processed and dispatched. Your order can be cancelled at any time prior to dispatch but once dispatched we cannot alter the transaction. For more details see our returns policy.
All our shipping agents may require a signature upon delivery – please keep this in mind when advising of your delivery address and the day you request for delivery. Items returned to us via our shipping agent as 'unable to obtain a signature' or 'unable to deliver' would be fully chargeable. Please notify us, at time of order, of any access issues relating to the delivery address. The acceptance of a delivery must be made by someone over the age of 18.
All shipping costs are none refundable once the goods have left our premises.
Please do not commence work or any installation until after you have received your order and checked all goods for any defects or missing parts. In the unlikely event that there is something damaged or missing from your delivery please contact us immediately so that we can resolve this for you.
Please note it is completely normal for thatch straw to break a fall from its form due to the nature of the thatch.
Safety
Many of our materials are natural & unprocessed which have been grown in a field and stored in a farm environment. They WILL therefore have come into contact with mice and other vermin, not renowned for their hygiene.
It will also contain Dust, Pollen & Mites which can agitate allergies like Hay Fever & Asthma.
When dry, they can be brittle and can cause splinters so you should always wear gloves when handling. Only use it in a well-ventilated environment.
You should wash your hands thoroughly after being in contact with them.
Unless otherwise specified our materials are NOT Fire Retarded and are highly flammable.
You should keep them away from heat and any source of ignition including open fires and grinding sparks.
We are acutely aware of the negative effects that packaging, and particularly plastics, have on the environment because our company specialises in natural materials. We strive to use single-use plastics as little as possible and are constantly looking for ways to do so. We're currently unable to completely exclude them from our business, though. It is frequently necessary or demanded that specific materials be used to secure the loads for safety due to the larger size items we send and the haulage companies we use. However, we are always looking for ways to reduce our impact on the environment.
When it comes to smaller or residential deliveries, we use recyclable cardboard and paper packaging whenever possible. If necessary, packaging may also be reused. Making the best packing choice is necessary because it is crucial that our customers receive their products safely.
